Refund policy

Cold Wave Supply
Last updated: September 29, 2026

All sales are final

Every item we sell is custom made to order specifically for you. Nothing is pre-printed, stocked, or held in inventory. Because production begins as soon as your order is placed, all sales are final.

We do not accept returns, exchanges, or refunds for reasons including but not limited to: ordering the wrong size, ordering the wrong color or style, changing your mind, no longer wanting the item, the item not fitting as expected, or the item arriving later than you hoped.

Please review our sizing information and product details carefully before ordering.

We do not accept return shipping

Please do not ship any item back to us. We have no facility to receive returns, and items sent back to us or to our production partners without prior written authorization cannot be accepted, refunded, or returned to you.

If we do authorize a return in a specific case, we will provide instructions in writing. Without those instructions, do not send anything.

Damaged, defective, misprinted, or incorrect items

We stand behind the quality of what we make. If your item arrives damaged, defective, misprinted, or is not the item you ordered, we will make it right.

You must contact us within 7 days of delivery. Email support@coldwavesupply.com and include:

Your order number
A description of the problem
Clear photos of the item showing the issue
A photo of the shipping label and packaging

Claims submitted more than 7 days after delivery cannot be accepted, as our production partners will no longer honor them.

If your claim is approved, we will send a free replacement of the same item at no cost to you. If a replacement is not possible, we will issue a refund. Do not return the item unless we specifically ask you to. In most cases we will not need it back.

What is not considered a defect

Custom printing is a handmade process and small variations are normal. The following are not defects and do not qualify for replacement or refund:

Slight differences in color between what you see on your screen and the printed product
Minor variations in the size or placement of a print
The normal feel, texture, or sheen of printed ink on fabric
Small variations in garment measurements within the manufacturer's tolerance
Intentional design features such as distressed or vintage-style printing
Ordering the wrong size, color, or product

No cancellations or changes

Once you submit your order, it is final. Orders are sent to production immediately and cannot be cancelled, modified, or combined for any reason.

This includes changes to size, color, quantity, and shipping address. Please confirm everything in your cart is correct before you complete checkout.

Lost or missing packages

If your tracking shows that your package has not arrived, contact us at support@coldwavesupply.com within 7 days of the estimated delivery date. After that window our production partners will no longer accept a claim, and we will be unable to help.

If tracking shows your package was delivered but you have not received it, please check with others in your household, your neighbors, and your local carrier first, and file a claim with the carrier. We are not responsible for packages that are lost or stolen after the carrier has confirmed delivery.

Shipping addresses - please read carefully before you order

You are responsible for entering a complete and correct shipping address at checkout. Our products are made and shipped by third-party production partners, and once an order is submitted the address cannot be changed or corrected by us.

Orders may ship through any of several carriers, including USPS, UPS, FedEx, or DHL, and through a range of service levels within those carriers. We do not choose the carrier or service, and we cannot tell you in advance which will be used for your order. Delivery capabilities vary from one carrier and service to the next, and an address that one can reach may not be reachable by another. It is entirely your responsibility to provide a shipping address that can receive deliveries from any carrier.

If you are unsure whether your address will work for every carrier, please confirm with your local post office or carrier before placing your order.

Also make sure that any apartment, unit, suite, or box number is included, that the name on the order matches the name that can receive deliveries at that address, and that a saved or autofilled address from your browser or payment app is current.

What happens if the address is wrong

If a package is undeliverable, refused, unclaimed, or returned to the sender because of an incorrect, incomplete, or unreachable address, we cannot recover the item. Because each item is custom made to order, we do not receive it back and we are not refunded for it. No refund or free replacement will be issued. A replacement requires placing a new order at full price.

Please double-check your shipping address before you complete checkout. Once your order is placed, it goes straight into production and the address can't be changed.